Warranty Information

AstraBeds warranties your AstraBeds mattress for a period of TWENTY (20) years, Ten (10) years full replacement warranty, Ten (10) years pro-rated to the original purchaser from the date of original purchase. Your AstraBeds mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first Ten (10) years subject to limitation specified in this warranty. It is understood that this limited warranty does not include a normal increase in softness of the mattress material or decrease in the slow recovery feature-aspects which do not affect the pressure-relieving qualities of the mattress. These are normal characteristics of the foam that can occur during the breaking in and do not imply a defect.

During the pro-rated period, at our option, we will repair your mattress subject to a handling charge or replace the mattress based on a pro-rate schedule. The pro-rated charge will be as follows: the number of years you have owned the mattress divided by twenty (20), times the original purchase price. All transportation costs are the responsibility of the purchaser and will be in addition to the pro-rated charges.

This warranty covers deterioration in the cell structure of the materials that causes the mattress to have a visible indentation greater than three-fourth (0.75”) of an inch, not associated with a sag in the foundation or bed platform. Defects resulting in splitting or cracking of the material, with normal usage and proper handling, are also covered. AstraBeds mattress has been designed to be used on a solid wood, non-spring, completely flat foundation or bed platform. Substitution or use of improper foundations, platforms, box springs or other bases upon which the mattress is placed is not acceptable and will void your AstraBeds mattress warranty and all other warranties expressed or implied. In the even of a warranty claim, you may be required to provide proof of the quality and suitability of the mattress foundation being provided to your mattress.

All warranties contained herein shall not apply if the mattress, foundation, or cover has been physically abused, damaged, burned, moisture saturated, cut or torn. AstraBeds reserves the right to refuse repair or replacement of any product deemed to be in an unsanitary condition. This warranty is valid only to the original purchaser of the product. If the original purchaser sells the product, the subsequent purchaser takes the product "as is" and "with all faults." Warranty claims are to be made at the point of purchase directly through the original dealer.  Proof of Purchase is required for all warranty claims. You may contact AstraBeds customer service at 1-888-880-0202 or send an e-mail at CustomerCenter@astrabeds.com