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Customer Service

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Shipping & delivery

Astrabeds provides FREE 48-hour shipping on all mattress orders anywhere within the contiguous USA (excluding full extra long, split queen, and any other custom sizes). This can save you hundreds of dollars in shipping charges alone! Accessories usually ship via courier and may arrive separately from your mattresses and/or adjustable beds. Adjustable beds are shipped via professional freight to assure proper handling of your bed. Visit our Shipping Information page for more information.

Privacy & security

At Astrabeds, we hold our customers' privacy in high esteem. We neither sell, nor share, any of your personal information you provide us to complete your purchase transactions. All information is kept in the strictest of confidence. Please Visit our Privacy Policy page for more information.

Returns & replacements

We understand that even though we do work closely with our customers to match them with the best mattress based upon their unique sleep needs and requirements, the real test of individual mattress compatibility comes after having slept on it for a period of time. We are so confident of the quality and superior comfort of our Talalay Latex mattresses that we give you a full 90 night sleep trial period to try out your new mattress! If you are not satisfied with your mattress, ship it back to us within 90 days for a full refund. Visit our Sleep Trial page for more information.


Astrabeds offers two methods for placing an order. You can call us at 1-888-880-0202 to speak to representative and order over the phone, or you may place an order online. Online checkout offers easy and secure shopping. Our site is tested and guaranteed secure by McAfee and Verisign.

For online orders, you have the option of checking out anonymously or creating an account when you purchase. The benefits of creating an account include tracking your order online, viewing order history, as well as quick and easy future purchases. Please contact us if you have any questions about the order process.

Payment, pricing, & promotions

Astrabeds accepts Visa, MasterCard, American Express, and Discover credit cards online. Over the phone, we also accept direct transfer checks (e-checks), which work with most savings and checking accounts.

Viewing orders

To view your your order and order history, login in to your account. On the left of the page, you will find a navigation menu with a link to view "My Order". Note: To view your orders and order history online, you first must have an Astrabeds account.

Updating account information

If you have an account: First, login in to your account. In the navigation menu on the left, there are several options to update account information:

  • Account Dashboard: Update contact information, mailing preferences, primary billing address, and primary shipping address.
  • Account Information: Update Name, Email address, and password.
  • Address Book: View, add, and edit your addresses.
  • My Orders: View your order history.
  • My Product Reviews: View and edit your product reviews.
  • Newsletter Subscriptions: Manage your email subscriptions.
  • My Wishlist: Manage items in your wishlist.
  • Logout: Logout of your account.

To edit addresses or information on an open order, please contact us as soon as possible via phone:
1-888-880-0202 or email: cs@astrabeds.com.