FREQUENTLY ASKED QUESTIONS

find answers to our customers' common questions.

How do I know if I need a new mattress?

Do you have a have trial period and do you offer Free Returns?

What is HR Foam?

Will normal sheets work on my new Astrabed?

Can we use your bed as a waterbed replacement?

Can I use my existing bed and box spring?

How does Astrabeds compare to...Waterbeds?

How does Astrabeds compare to...Airbeds?

How does Astrabeds compare to...Innerspring Mattresses?

If the mattress shapes itself to my body will it envelop me and make me hot?

Why is Astrabeds Memory Foam recommended by medical professionals?

How long will it take to get my mattress?

What type of payments do you accept?

I'm ready to order, what do I do now?

HOW DO I KNOW IF I NEED A NEW MATTRESS?

The easiest way to determine the need for a new mattress is to judge your current sleep.  If you toss and turn, wake up in the middle of the night, or wake up with a sore back, your mattress needs replacing. Any spring mattress over 8 years old should also be replaced. Good sleep is one of the most important factors in your quality of life. Don't compromise your sleep with a bad mattress.

DO YOU HAVE A TRIAL PERIOD AND DO YOU OFFER FREE RETURNS?

We offer a truly risk-free 90-day in-home trial for all of our mattresses. If within this 90 day trial you are not 100% satisfied with the comfort level of your new mattress, you can opt for either a refund or an exchange for one of our other comfort level mattresses.

No-Hassle Free Returns & Exchanges

Your time is valuable. We distinguish ourselves by providing you with a truly risk-free, incredible experience.

• 90-Day Risk-Free Trial
• Free Shipping Both Ways
• Fast, Dedicated Customer Service Team
• No Hidden Fees
• No Restocking Fees

Free Returns

With Free Shipping both ways and a Risk Free 90-Day Trial Period, we make returns easy at Astrabeds.

If you are not 100% satisfied with your mattress purchase within 90 days, call or email our customer service team and they'll issue you an an RMA number. Just make sure it's packaged and ready and we'll pick it up for free!

After we receive and inspect the mattress, we'll issue you a full refund in the same way you paid.

Exchanges

In the event that you would like to exchange your mattress for another, you would only be responsible for the difference in price (if it is more expensive). If the replacement mattress is less expensive, we will refund you the difference.

Simply call us and we will discuss the best possible replacement mattress for you based upon your needs. We'll issue a Return Merchandise Authorization (RMA) number then send out your replacement immediately. We will arrange pickup of the original mattress once you receive your replacement. Remember, shipping both ways is free!

Details

We ask that you experience your mattress for at least 45 days before requesting an RMA number for a Free Return. The reason we ask that you try the mattress for 45 days is so the body can adjust to a superior sleeping posture and also become accustomed to the amazing benefits of an excellent sleep system.

What items can be returned?

All mattresses and immobile foundations that are in like-new condition without holes, stains, or odors are valid for return within the 90-day trial period

What items can not be returned?

Adjustable foundations and accessories (such as sheets and pillows) are non-returnable.

WHAT IS HR FOAM?

HR foam is a higher grade (anti-microbial) version of polyurethane foam.

WILL NORMAL SHEETS WORK ON MY NEW ASTRABED?

Yes, normal sheets will work on your Astrabed. If you choose to order an AstraBed from us 11 inches, or more, in thickness then you might want to consider using deep-pocket sheets which are easy to find and usually cost only a couple dollars more that regular sheets.

CAN WE US YOUR BED AS A WATERBED REPLACEMENT?

Of course you can. Depending on the dimensions, our matrasses should fit with your waterbed. If you are unsure,
simply give us a call at with your dimensions handy, and we will make sure that our mattresses can be used in your
waterbed frame.

CAN I USE MY EXISTING BED AND BOX SPRING?

While you can certainly use your existing box spring, we usually recommend that you order a foundation because a foundation is a completely firm and completely flat surface for your bed to lie on. This will ensure that your bed contours completely to you and your body and not to any soft spots of slats in a box spring. We do recommend placing a sheet of plywood over your boxspring if you choose to use it.

HOW DO ASTRABEDS COMPARE TO WATERBEDS?

Waterbed mattresses do not wear out fast like many innerspring beds. Waterbed heaters allow you to get to sleep instantly because your waterbed mattress is already warmed up when you slide into bed. However, the "hammocking effect" you get from a worn out innerspring mattress can also be experienced with a full motion waterbed mattress. Sleeping in a full motion mattress for a number of years can cause problems.

HOW DOES ASTRABEDS COMPARE TO AIRBEDS?

Select Comfort is one the fastest growing U.S. bed providers and the maker of the well-known Sleep Number Bed (*est. $1,600 to $2,300, queen size). Astrabeds offers the one thing that airbeds and/or select number beds wish they could offer: The only pressure less sleep system in the industry! Air mattresses try to tell consumers to pick a level of comfort by making a mattress firmer or less firm. What they don't tell a consumer is to fill the air bag inside the mattress, they must use AIR PRESSURE. It doesn't matter whether it has a low level of air or a high level of air because of not having a hole in the bag, the air is trapped, which keeps it full, causing pressure. Pressure is the root of most people's tossing and turning as they try to sleep. As a side note, air mattresses, over the years, have begun to fall into the same pattern as coiled mattresses, putting larger and larger pillow tops on their beds, trying to help mask the pressure. This gives consumers the illusion of pressure relief.

HOW DOES ASTRABEDS COMPARE TO INNERSPRING MATTRESSES?

In 1871, the innerspring mattress was invented. Much has changed in over 133 years.  Mattress technology has changed too! Coils are a spring product designed to hold a persons weight. In doing so, no matter how many coils a mattress has, whether it is 312 or 1000, it still puts pressure on the human spine. This causes the tossing and turning that many coiled mattress owners experience.  That’s the reason innerspring mattresses have so much padding on them now is to protect your body from the springs!  Did you know A typical used innerspring mattress may have anywhere from 100,000 to 10 million mites inside of it! Astrabeds are dust mite resistant and anti microbial, which makes a significant difference if you suffer from allergies and asthma.  Furthermore Astrabeds doesn’t create any pressure points and it offers you the much-needed cushion and comfort for sound and problem free sleep. 

IF THE MATTRESS SHAPES ITSELF TO MY BODY, WILL IT ENVELOP ME AND MAKE ME HOT?

Competitors in the air bed or coil industry attempt to scare consumers by stating memory foam sleeps "hot". Astrabeds uses an airflow chamber that is between the memory foam layer and the HR foam. This chamber allows air to flow through the open cells creating the optimum air circulation.  Further more Astrabeds new high-density, open-cell memory foam provides eight times the airflow of traditional visco-elastic for better heat and moisture dissipation. Our tests have shown heat dissipates 10 times faster with Astrabeds than with other memory foams.  That’s why AstraBeds are currently used around the world to help prevent and cure pressure ulcers that are caused by counter pressure, perspiration, and/or poor circulation.

WHY IS ASTRABED'S MEMORY FOAM RECOMMENDED BY MEDICAL PROFESSIONALS?

Jeffrey K. Bergin, DC, dean at the National University of Health Sciences in Lombard, Ill  says the memory foam mattress is best for anyone with back pain or osteoarthritis.  "The spine is not a straight line, and padding or a moderately firm mattress 'gives' better to the concavities and convexities of the spine," he says. "A younger spine may tolerate a firm mattress perfectly well. But as we get middle years and beyond, when back pain is more prevalent, we find that more equalized support seems to be better." "It gets as close to weightless sleep as possible," says Bergin. "It supports the entire body at all the pressure points as though you're floating. It really is a remarkable discovery.”

By sleeping on AstraBeds, blood flows freely throughout your body without harmful capillary compression and restriction caused by pressure points. Our products are currently used by medical facilities around the world to help prevent and cure pressure ulcers that are caused by counter pressure, perspiration, and/or poor circulation. Furthermore we carry the only mattress clinically proven to reduce nighttime tossing and turning by more than 70%!  Remember that 1/3 of your life is spent in bed and that time is for restoration and recuperation. Many people sleep without restoration and recuperation, consequently waking up tired and sore.

HOW LONG WILL IT TAKE TO GET MY MATTRESS?

Delivery will take approximately 8-14 business days (up to 10 days faster than the competition). Adjustable beds ship via professional freight carrier and will take slightly longer to arrive depending on the shipping method selected. Expedited delivery is available.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Discover. We will also accept Money Orders and Cashiers check with prior approval.

I'M READY TO ORDER, WHAT DO I DO NOW?

We offer a couple of easy ways to order:

Order online 24-Hours a Day! We have a secure online ordering catalog and shopping cart.
Or you can call us toll-free at 1-888-880-0202