SHIPPING INFORMATION & FAQ
free shipping & free returns in the continental US!
Shipping Information | Shipping FAQ | Track Order Status
- Shipping Information
- Shipping FAQ
- How long will it be before I receive my order?
- How do I track the status of my order?
- Will my order arrive all at once or in separate packages or shipments?
- Can I expedite my shipping?
- I placed my order with standard delivery, but I need it sooner!
- Will I have to sign for my packages?
- What is the difference between "White Glove" and "Curbside" delivery?
- Don't see your question here? Call or email us for an answer!
- Track Order Status
- Sign into your account by clicking here.
- Email customer service at cs@astrabeds.com
- Call our customer service team directly at 866-937-7044.
We provide free shipping to anywhere in the contiguous USA. This includes mattresses, adjustable beds, and more!
Mattresses & Foundations
Mattresses & Foundations are shipped with curbside delivery by default. They will usually arrive within approximately 10-14 business days.
Adjustable Bases
The adjustable bases take slightly longer as we ship them to you via professional freight to assure proper handling of your base. Delivery for items shipped via Freight is coordinated with you for your adjustable base by appointment only. You will be contacted ahead of time to arrange a date and time for your delivery. For your convenience, our free standard shipping is right to the curb by your home. Professional set up via White Glove service (inside delivery & assembly) is available for a nominal fee.
Accessories
Accessories (such as sheets, pillows, and protectors) usually ship via FedEx or UPS and will arrive separately from your mattresses and/or adjustable beds.
For shipping information to Alaska, Hawaii, Canada, Mexico, or anywhere else in the world, please call us toll free
at 1-888-880-0202. Astrabeds does not ship to APO addresses. Free shipping only applies to continental United States.
How long will it be before I receive my order?
How do I track the status of my order?
Will my order arrive all at once or in separate packages or shipments?
I placed my order with standard delivery, but I need it sooner!
Will I have to sign for my packages?
What is the difference between "White Glove" and "Curbside" delivery?
Don't see your question here? Call us!
Accessories
Accessories are shipped via FedEx or UPS. They arrive in approximately 1-2 weeks.
Mattresses & Foundations
Mattresses and foundations are typically shipped via FedEx or UPS. They arrive in approximately 10-14 business days.
Adjustable Bases
Adjustable bases are shipped with a professional freight carrier to ensure proper and careful handling.
Depending on the shipping method selected (either "Curbside" or "White Glove" delivery) and your location, adjustable bases can arrive between 1 and 6 weeks.
Curbside Delivery for Adjustable Bases (1-5 weeks)
This is the quickest way to receive an adjustable base. The adjustable bed is shipped with a professional freight carrier who will bring the package to the curbside of your home, but will not perform any assembly. This delivery is by appointment only and requires a signature, so you can rest easy knowing you wont miss the shipment.
White Glove Delivery for Adjustable Bases (2-6 weeks)
This method is for those who need their adjustable base(s) brought into their home and set up for them. The adjustable bed is shipped with a professional freight carrier to a local delivery company. Once it arrives there, the local delivery company will contact you to schedule a day and time to deliver and set up your adjustable base. This delivery is by appointment only and requires a signature. So, you can let us take care of the moving and lifting without worrying about missing the shipment.
You can log onto your account anytime to check the status of your order. Click here to sign in to your account.
As an alternative, you may contact our friendly and responsive customer service team with any questions by phone at 866-937-7044, or by email at cs@astrabeds.com.
Typically, an order will arrive in 2-3 shipments with accessories being the first to arrive followed by mattresses and finally adjustable beds.
Yes, we do offer expedited shipping options at an additional cost.
Please call us at your earliest convenience so that we may discuss options to expedite your shipments.
Accessories and mattresses typically do not require a signature for delivery.
Adjustable bases require a signature for delivery.
"White Glove" is a delivery service that assembles adjustable bases in a room of your home.
"Curbside" is the method where adjustable bases are delivered to the curbside in front of your home.
Product Information, Expediting Delivery, Sales
888-880-0202 | info@astrabeds.com
Order Tracking and Status Updates
866-937-7044 | cs@astrabeds.com
There's three easy ways to check the status of your order.
CONTACT INFORMATION
phone:
888-880-0202
fax:
480-446-3038
email:
Customer Service
customerservice@astrabeds.com
Wholesale Inquiries
wholesale@astrabeds.com
CORPORATE HEADQUATERS
2010 E. University Dr, Suite #23
Tempe, AZ 85281
MEDIA
If you are a member of the media and have questions about Astrabeds’ products, please send an email to cs@astrabeds.com.
WEBSITE
Do you have questions about our website? If you have questions, trouble accessing a page or would like to provide us with feedback, please send an email to cs@astrabeds.com.
