Mattresses & Foundations
All mattress orders placed by 6pm PST will ship in 2 business days via FedEx or UPS. Delivery will take approximately 5-7 working days (excluding full extra long, split queen, and any other custom sizes). Once shipped, tracking information will be sent to the email provided by the customer.
Foundations usually ship within 5-7 business days via FedEx or UPS. Once shipped, delivery takes approximately 2-5 business days.
Mattresses and foundations are shipped with curbside delivery by default unless otherwise explicitly stated. Curbside delivery for a mattress does not include a call or appointment for delivery. This curbside delivery method will place the package either at your driveway or nearest door.
The adjustable bases take slightly longer as we ship them to you via professional freight to assure proper handling of your base. Delivery for items shipped via Freight is coordinated with you for your adjustable base by appointment only. You will be contacted ahead of time to arrange a date and time for your delivery. For your convenience, our free standard shipping is right to the curb by your home. Professional set up via White Glove service (inside delivery & assembly) is available for a nominal fee.
Curbside Delivery for Adjustable Bases (1-5 weeks)
This is the quickest way to receive an adjustable base. The adjustable bed is shipped with a professional freight carrier who will bring the package to the curbside of your home, but will not perform any assembly. This delivery is by appointment only and requires a signature, so you can rest easy knowing you wont miss the shipment.
White Glove Delivery for Adjustable Bases (2-6 weeks)
This method is for those who need their adjustable base(s) brought into their home and set up for them. The adjustable bed is shipped with a professional freight carrier to a local delivery company. Once it arrives there, the local delivery company will contact you to schedule a day and time to deliver and set up your adjustable base. This delivery is by appointment only and requires a signature. So, you can let us take care of the moving and lifting without worrying about missing the shipment.
Accessories (such as sheets, pillows, and protectors) usually ship via FedEx or UPS and will arrive in 1-2 weeks, separately from your mattresses and/or adjustable beds.
For shipping information to Alaska, Hawaii, Canada, Mexico, or anywhere else in the world, please call us toll free at 1-888-880-0202. Astrabeds does not ship to APO addresses. Free shipping only applies to contiguous USA.
How do I track the status of my order?
You can log onto your account anytime to check the status of your order.
Click here to sign in to your account.
As an alternative, you may contact our friendly and responsive customer service team with any questions by phone at 1-888-880-0202, or by email at email@example.com.
Will my order arrive all at once or in separate packages or shipments?
Typically, an order will arrive in 2-3 shipments with accessories being the first to arrive followed by mattresses and finally adjustable beds.
Can I expedite my shipping?
Yes, we do offer expedited shipping options on select products at an additional cost.
I placed my order with standard delivery, but I need it sooner!
Please call 1-888-880-0202 at your earliest convenience so that we may discuss options to expedite your shipments.
Will I have to sign for my packages?
- Mattresses and accessories typically do not require a signature for delivery.
- Adjustable bases require a signature for delivery.
Don't see your question here? Call or email us for an answer!
For questions regarding product information, expediting delivery, or general sales call 1-888-880-0202 or email firstname.lastname@example.org
For questions regarding order tracking and order status updates call 1-888-880-0202 or email email@example.com
Track order status
There's three easy ways to check the status of your order:
- Sign into your account by clicking here
- Email customer service at firstname.lastname@example.org
- Call our customer service team directly at email@example.com