90 Day Trial, No-Hassle Returns
At Astrabeds, we understand that the relationship between you, your comfort, and your mattress is important. We offer a 90 day, in-home trial period for you to fully experience the real benefits of sound sleep. If you are unsatisfied with the level of comfort, we emphasize a no-hassle return & no-hassle exchange process.
Your time is valuable. We make returns and exchanges easy at Astrabeds.
- Sleep on your new Astrabeds mattress for at least 30 nights to fully experience
its comfort and support.
- If you are not 100% satisfied with the comfort of your mattress within 90 days, simply call or email customer service for a Return Merchandise Authorization (RMA).
- Once the RMA is issued, simply package (see easy packaging instructions below) and ship the mattress back to our warehouse.
- After the mattress is verified to be free of stains or odors, we’ll issue you a full refund.
Note: Shipping your mattress back may cost between $100-300 depending on where you live.
For more information, call our friendly experts anytime at 1-888-880-0202.
What CAN be returned?
Mattresses must be in like new condition, without stains or odors.
What CAN NOT be returned?
Accessories, foundations, and adjustable beds do not have a trial period and are non-returnable.
What happens if I order the wrong size?
It is our greatest desire that you have a mattress system that meets your every comfort expectation. In order for your sleep experience to be successful on every level, it is important that you order the correct mattress size. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses.
Easy packaging instructions
In order to protect your shipment and ensure that your return is validated and arrives safely without damage and in like-new condition, make sure you do the following:
- Either double bag (using mattress bags), or bag & box the mattress (using a mattress bag and box).
- Tape the edges of the mattress bag(s) closed securely making sure the entire mattress does not come free of the packaging and will remain protected by the mattress bag / box.
- Write your Name and RMA# clearly in a visible place on the outside of the packaging.
Please call our customer service team with any questions at 1-888-880-0202.
What happens after the 90 days?
As a reflection of our commitment to quality and product integrity, we provide a 25-Year Warranty for our mattresses, the longest warranty in the business. For additional information on our warranty call our Customer Service Department toll free 1-888-880-0202.