SLEEP TRIAL

we give you 90 days to love it.

 

You will be spending a third of your life or more on your new mattress, and we want your time there to be as comfortable as possible. We understand that even though we do work closely with our customers to match them with the best mattress based upon their unique sleep needs and requirements, the real test for the compatibility of the mattress to the individual comes after having slept on it for a period of time.  We are so confident of the quality and superior comfort of our Orthopedic Memory foam mattresses, that we give you a full 90 night sleep trial exchange period to try out your new mattress! 

If you are not satisfied with the feel of the mattress, we will exchange your mattress at no charge.  We neither charge you a restocking fee, nor a reshipping fee for your new mattress exchange.  All we ask is that you return the mattress to us in undamaged and unsoiled condition. You would just be responsible for any upgrade price differences.  If your exchange mattress is less expensive than your original purchase, we will refund you the price difference! (Note:  We do not sell returned mattresses.  Any mattress that are returned are sanitized and donated to local charities.)



WHAT HAPPENS AFTER THE 90 DAYS?

We offer the longest warranty in the business, a 20 Year Warranty on our mattresses. It's a reflection of our commitment to quality and product integrity. For additional information on our warranty please call our Customer Service Department toll free 1-888-880-0202.



CANCELLATION POLICY

Before Order is Shipped: If an order has not shipped and you wish to cancel before 24 hours there will be no cancellation fee. If you wish to cancel an order after 24 hours of placing it there will be a $19 cancellation fee for orders under $500. Orders over $500 will impose a $39 cancellation fee.

After Order is Shipped: If an order is canceled after it has shipped or if it is refused upon delivery, you will be liable for all delivery charges. This includes the cost of shipping the product(s) out to you and the cost of bringing the product(s) back to our distribution center. A mandatory 15% restocking fee will be deducted from all canceled or refused orders that have already shipped. This policy applies to all orders including orders that qualified for free delivery. Order over $2000 will impose a $100 Cancellation Fee.

CONTACT INFORMATION

phone:
888-880-0202

fax:
480-446-3038

email:
Customer Service
cs@astrabeds.com

Wholesale Inquiries
wholesale@astrabeds.com

CORPORATE HEADQUATERS

2010 E. University Dr, Suite #23
Tempe, AZ 85281

MEDIA

If you are a member of the media and have questions about Astrabeds’ products, please send an email to cs@astrabeds.com.

WEBSITE

Do you have questions about our website? If you have questions, trouble accessing a page or would like to provide us with feedback, please send an email to cs@astrabeds.com.