Warranty Information

Latex mattress

Astrabeds HarmonyBed

25-Year Warranty

Our sleep products are designed to provide years of comfort and enjoyment. We manufacture every component using only the very finest materials available using the highest standards of workmanship and quality control in the production process.

This quality Astrabeds sleep system is warranted from the date of the original retail sale as validated by proof of purchase. Your new sleep system will be free from manufacturing defects for a period of 25 years from the date of purchase, with the first ten years being non-prorated and the following fifteen years prorated as 50% of current suggested retail pricing.

The manufacturer will repair or replace defective components based upon the percentages of manufacturer’s suggested retail price at the time of the warranty claim. Repair or replacement of a component does not extend the limited warranty or begin a new limited warranty period. Repair or replacement of one component does not automatically result in the replacement of any other component. The manufacturer reserves the right to substitute materials or models of equal value and quality. Transportation costs, to and from the factory, are always the responsibility of the consumer.

The manufactured components are warranted, as noted, against defects in the material and workmanship that impair the serviceability to the product other than normal wear and tear. This limited mattress warranty applies only to normal residential use. Commercial use voids all warranty coverage. The mattress is not covered against normal body impressions, firmness preference of the product, stains, burns, loose threads, pilling, and normal stretching of the cover material. Mattresses which are returned to the manufacturer in soiled or unsanitary condition will not be processed for warranty claim and all warranty coverage shall be deemed null and void. All warranties contained herein shall not apply if the mattress, or cover has been damaged, burned, cut, or torn. The manufacturer is not liable for incidental or consequential damages arising from the use of this product. The manufacturer assumes no responsibility in connection with the cleaning and/or laundering of your mattress. The mattress must be used in conjunction with an authorized solid foundation and support system.

Body impressions are a normal occurrence with your new mattress and indicate that the mattress is conforming and contouring to your individual body. Normal body impressions are not an indication of defect or structural failure. Regular rotation of your mattress end to end will equalize conformity. Sleeping in all areas of the mattress will also provide for the even breaking in of the support materials.

To validate your product warranty, the consumer must supply a copy of the actual retail invoice showing the original date & place of purchase.

Adjustable beds

ErgoStar Evolution

20-Year Manufacturer Warranty

Year 1:
For the first year of owning your Ergo Invincible adjustable base, it will have non-excluded defects covered. Repairs or replacements of non-excluded defects will be repaired or replaced at no cost to you. All authorized labor and transportation costs associated with the repairs or replacements parts found to be defective.

Year 2-3:
If there are any defects found in your adjustable base that aren't excluded, then they will be replaced or repaired. You are responsible to pay all service and transportation costs related to the costs of receiving and installation of the new part.

Years 4-20:
The manufacturer will replace steel and mechanical base parts found to be defective that are not previously excluded. This warranty does not cover any electronics, electrical components, drive motors or massage motors. You are responsible to pay all service and transportation costs related to receiving and installation of the new part and a portion of the cost of the replacement steel or mechanical parts. This is based on the number of months that have passed since the third year of you owning your Ergo Invincible. By the end of 20 years, you will be responsible for all repair and replacement costs.

This warranty does not apply:

• To damage caused by you
• If there has been any repair or replacement of adjustable bases parts by an unauthorized person
• If the adjustable base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse
• To damage of mattresses, fabric, cables, electrical cords or items supplied
• If there has been any modification of the adjustable base without prior written consent
• To costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating You about the adjustable base or finding a satisfactory power connection.
• Over exceeding the weight restriction

Some states do not allot the exclusion of incidental or consequential damages, therefore the above limitation or exclusion may not apply. The warranty gives the Purchaser specific legal rights. The Purchaser may have other rights which may vary from state to state. This warranty is valid in all 50 states, and the 10 provinces and three territories of Canada.

*Full warranty terms and conditions can be found at lpadjustablebeds.com

Accessories

All other products including Pillows and Bedding are not warrantied by Astrabeds or their respective manufacturers unless expressly implied on the product page.