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Warranty Information

Details on product warranties.

Latex mattresses

SonomaBed, SerenityBed, HarmonyBed, & SolaceBed
25-Year Warranty

Astrabeds warranties your Astrabeds mattress for a period of TWENTY FIVE (25) years, ten (10) years full replacement warranty, fifteen (15) years pro-rated to the original purchaser from the date of original purchase. Your Astrabeds mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first ten (10) years subject to limitation specified in this warranty.

During the pro-rated period, at our option, we will repair your mattress subject to a handling charge or replace the mattress based on a pro-rate schedule. The pro-rated charge will be as follows: the number of years you have owned the mattress divided by twenty five (25), multiplied by the original purchase price. All transportation costs are the responsibility of the purchaser and will be in addition to the pro-rated charges.

This warranty covers deterioration in the cell structure of the materials that causes the mattress to have a visible indentation greater than three-fourth (0.75%) of an inch, not associated with a sag in the foundation or bed platform. Defects resulting in splitting or cracking of the material, with normal usage and proper handling, are also covered. Astrabeds mattress has been designed to be used on a solid wood, non-spring, completely flat foundation or bed platform. Substitution or use of improper foundations, platforms, box springs or other bases upon which the mattress is placed is not acceptable and will void your Astrabeds mattress warranty and all other warranties expressed or implied. In the even of a warranty claim, you may be required to provide proof of the quality and suitability of the mattress foundation being provided to your mattress.

All warranties contained herein shall not apply if the mattress, foundation, or cover has been physically abused, damaged, burned, moisture saturated, cut or torn. Astrabeds reserves the right to refuse repair or replacement of any product deemed to be in an unsanitary condition. This warranty is valid only to the original purchaser of the product. If the original purchaser sells the product, the subsequent purchaser takes the product "as is" and "with all faults." Warranty claims are to be made at the point of purchase directly through the original dealer. Proof of Purchase is required for all warranty claims. You may contact Astrabeds customer service at 1-888-880-0202 or send an e-mail cs@astrabeds.com.

Adjustable beds

ErgoStar Genesis, & ErgoStar Evolution
20-Year Warranty

Year 1: Full Warranty:
Your adjustable base is warranted against defects in materials or workmanship for a period of one year from the date of purchase to the original purchaser. During the first year we will repair or replace, at no cost to the original purchaser, any defective part. This includes all authorized labor and transportation costs incurred with the repair or replacement of any part found to be defective.

Year 2: Motor Warranty:
Your adjustable base has a two year, full replacement warranty on parts, labor and transportation on the motors should your motors fail during the first two years of this warranty from the original purchase date.

Years 2-5: Warranty:
During years 2 through 5, from the original purchase date, we will replace any part on the adjustable base found to be defective, to the original purchaser. Liability is limited to the replacements of the defective part(s) ONLY, with the purchaser responsible for all service, installation, and transportation cost of said part(s).

Years 6-20: Limited Warranty:
During years 6 through 20 from the original purchase date, we will replace, within the terms and conditions set forth this paragraph, our adjustable base part(s) found to be defective. Purchaser shall pay 1/180 of the current replacement cost of the defective part multiplied by the number of months after the fifth year, from the original purchase date. This warranty applies only to the replacement part(s); purchaser may be subject to charges for said parts to include, but not limited to, freight charges. Liability shall be limited to the replacement of the defective part(s) ONLY with the purchaser responsible for all service, installation and freight cost for said part(s).

Additional Terms and Conditions:
Warranty does not include reimbursement for inconvenience, removal, part(s) installation, bed set up, loss of use, shipping or any other costs or expenses not expressly covered in this warranty.

This warranty does not apply:

  • To the damage resulting from misuse or abuse caused by the Purchaser.
  • To the damage caused by repairs or parts replacement by an unauthorized person.
  • If the Ergomotion Adjustable Base has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or the Owner’s Manual and this warranty.
  • To damaged mattresses, bedding cables, electrical cords or accessories supplied by dealers.
  • Modification of the Ergomotion Adjustable Base without prior written consent by Ergomotion.
  • To costs for unauthorized service calls for the purpose of educating the consumer about the Ergomotion Adjustable Base or locating proper functioning outlets.
  • If the recommended weight restrictions are exceeded.
  • If used in any environment or a commercial setting which was not intended.

Some states do not allot the exclusion of incidental or consequential damages, therefore the above limitation or exclusion may not apply. The warranty gives the Purchaser specific legal rights. The Purchaser may have other rights which may vary from state to state. This warranty is valid in all 50 states.

ErgoStar LifeWave
20-Year Warranty

Ascion, L.L.C. ("Ascion") warrants this motorized bed frame or motorized bed foundation (hereinafter referred to as "adjustable bed" or "adjustable beds") to the consumer who is the original purchaser (the "purchaser," subject to the terms and conditions set forth herein). This warranty begins on the "warranty commencement date" which is the date of purchase for new unused adjustable beds and the date of manufacture for adjustable beds that have been used as floor or display models. Thus, on a floor model adjustable bed, the warranty is a portion of the limited 20-year warranty. If original proof of purchase is not provided by purchaser, Ascion reserves the right to determine the adjustable bed is not covered by this warranty or to use the manufacturing date as the warranty commencement date. This "Limited Warranty for Adjustable Beds" ("Limited Warranty," "limited warranty," "warranty") extends only to the original purchaser and may not be transferred.

Year 1: Full Warranty:
This adjustable bed is warranted against defects in the workmanship or materials for a period of up to one (1) year from the warranty commencement date. Upon receiving reasonable notice during the first year from the warranty commencement date, Ascion will send replacement parts (at no cost to the purchaser) for any defective adjustable bed part to the purchaser, and Ascion will pay all pre-authorized labor and transportation costs associated with the repair or replacement of any parts Ascion determines to be defective. This one (1) year warranty shall not apply if purchaser does not return any and all defective parts to Ascion within 15 days of purchaser’s receipt of replacement part(s).

Years 3-20: Limited Warranty
Upon receiving reasonable written notice at any time after three years and up to twenty years from the warranty commencement date, Ascion will offer replacement parts (upon terms and conditions set forth in this paragraph) for any mechanical bed part found to be defective. Electronics, electrical components, drive motors and massage motors are excluded. Purchaser shall pay 1/17th of the then current replacement cost of the defective part multiplied by a number equal to three subtracted from the number of years after the warranty commencement date written notice of a warranty claim has been given to Ascion. Any consumer of an Ascion adjustable bed shall bear the remainder of the cost of the replacement part. This seventeen (17) year warranty shall not apply if purchaser does not return any and all defective parts to Ascion within 15 days of purchaser’s receipt of replacement part. In those cases where the seventeen (17) year warranty applies, the purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/or replacement of the defective part. With respect to adjustable beds that are more than twenty (20) years after the warranty commencement date, the purchaser shall bear the entire cost of repair and replacement of all parts and materials, including labor and transportation.

Leggett & Platt© Prodigy™
Lifetime Limited Manufacturer Warranty

Leggett & Platt© adjustable beds feature a lifetime manufacturer warranty against defects in materials or workmanship with superior service and support. The warranty applies to the original purchaser only. Your adjustable bed includes a Warranty registration card that MUST be returned within 30 days of receipt of product.

For systems with DC Motors:

  • 1-Year Full Warranty
  • 2-Year Parts Only Warranty
  • Lifetime Limited on Mechanics (Excludes Electronics, electrical components, drive motors, and massage motors)

For systems with AC Motors:

  • 1-Year Full Warranty
  • 5-Year Parts Only Warranty
  • Lifetime Limited on Mechanics (Excludes Electronics, electrical components, drive motors, and massage motors)

Accessories

All other products including Pillows and Bedding are not warrantied by Astrabeds or their respective manufacturers unless expressly implied on the product page.